(Last updated: 23 Jan 2025)
1. Scope
This Refund & Cancellation Policy applies to all professional services offered and invoiced by FilingIn Consultancy Services Private Limited (“FilingIn,” “we,” “our,” or “us”). Because we sell services—not physical goods—this policy focuses on service-related cancellations and refund calculations.
2. Eligibility Window
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15-Day Cancellation Period: You may cancel an order within 15 calendar days of the invoice date to be eligible for a refund.
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Requests received after 30 days are assessed case-by-case and may not qualify for any refund.
3. Who Can Cancel
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Client-Initiated: You (the “Customer”) may request cancellation at any point within the eligibility window.
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FilingIn-Initiated: We reserve the right to cancel a service if (a) required documentation is not supplied despite reminders, (b) the engagement violates legal or ethical guidelines, or (c) unforeseen regulatory changes make completion impossible. You will be notified promptly if this occurs.
4. How to Cancel
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Written Request: WhatsApp confirmation or Email support@filingin.com or raise a ticket in the customer portal, stating your order ID and reason for cancellation.
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Verification: Our team will confirm your identity, service status, and any work already completed.
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Confirmation: We will email you an official cancellation acknowledgement outlining any deductions and the expected refund amount.
5. Refund Calculation
| Component | Amount Deducted | Notes |
|---|---|---|
| Consultation Fee | ₹399 + GST | Always non-refundable once an order is placed, even if no further work begins. |
| Partial Service Charges | Prorated | If any portion of the agreed scope (e.g., data review, draft return, registration filings) has already been delivered, charges for that portion are deducted. A detailed break-up is supplied. |
| Third-Party/Government Fees | Actuals paid | Filing fees, stamp duties, DSC costs, and other irreversible out-of-pocket expenses are non-refundable. |
Example: If you cancel after we have drafted (but not filed) an Income-Tax Return, we may deduct the consultation fee plus a proportionate charge for the draft preparation time already invested.
6. Processing Timeline & Method
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Timeline: Approved refunds are initiated within 5 business days of written confirmation.
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Mode: Funds are returned via the original payment channel (UPI, bank transfer, credit-card reversal, etc.). Processing times of banks or payment gateways are beyond our control and may add 3-7 working days.
7. Non-Refundable Scenarios
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Requests made after statutory filings have been submitted to government portals.
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Delays caused by inaccurate or incomplete information provided by the customer.
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Failure to use the service outcome (e.g., approved GST registration) due to circumstances outside FilingIn’s control.
8. Governing Law
This policy is governed by and construed in accordance with the laws of India. Disputes, if any, fall under the exclusive jurisdiction of the courts of Madurai, Tamil Nadu.
9. Contact
For questions about this policy or your specific order, please email support@filingin.com or call +91 87787 15343 (Mon–Fri, 10 a.m.–6 p.m. IST).
